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Zendesk |
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chotika@vaultmark.com |
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07/12/63 11:40 |
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182.232.163.67 |
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ҧء¹ŧͧš㺹 ĵԡѺ繤¹ŧҤҴҡش ѺءҤáԨкԡзءѹù¹ŧ觡 ˹§ҹͧù鹵ͧҢ Ѿഷùҧ ˹١ зԡ١ҡͧաþѲҧͧҷѹ觢ѹšѨغѹ 觡纰ҹŻʺóͧ١Ҷդ йѺ繡حӤѭѺûԹҧسҤáԨкԡçѺͧâͧ١ҡش
šԹкԡ١ö͡ҡùѧԹкԡ÷¤֧ѹ úԡ١ҧդسҾդӤѭҡҷ ʶԵԨҡѰԡ ١Ҷ֧ 1 3 ͡Ѻԡë зù ѹ ѧҡջʺóԴ§ 觹ºѷѰԡҢҴعҡ 75 ѹҹء 㹷ҧѺѹҤسԺѵԡѺ١ ҧ١ͧ դس ҧʺóբ ١ҨԹкԡâͧس ١ҷ֧֡ سҔ ҡԡ÷ç Թըҡ͡á١ҡѺáԨͧس
سҔ ҹ鹨ҧҡ èȹӷҧҤáԨкԡö ҧúԡ١ҷ觢 蹡ͰҹŻʺóҡ١ (X-data) öҾѲҡԡͺ⨷ еç١ҡش ТŻʺó ͤ ФԴͧ١ Ңǹ˭áԨҾԨóҨ价 觷Դ鹔 ¡觹ҢšôԹҹ (O-data) X-data öԴ ˵ؼŔ ͧѧ ҧ O-data Ҩ͡س١ö繺䫵դ쫢ͧس X-data öԺҷԴ˵ءó蹹ͧҡ ١֡˧ش˧ԴѺ鹵˹㹡кǹêԹ Ѩغѹ ù֧ѹʹ㨡Ѻǹ X-data ҡ зö١ҡ觢鹹ͧ
ҡʶԵԢͧ CX Champions of Asia Pacific 繡èѴ红Żʺó١Ҩҡ
ùҧ 250 ҤừԿԡ¤ҧ Zendesk ͡Ѻ ESG Research ֡ǡѺʺóͧ١ öѴùҧ ͡ 3 дѺ
(1) The Champions áԨաôԹҹǡѺʺóͧ١ҷʹ
(2) The Risers áԨѧԺҧͧ (3)
(3) The Starters áԨ§͡ ҡǡѧԹҹἹѨغѹ
龺ŷʹ ҤừԿԡҧѧ㹡ûʺ㹡þѲһʺóͧ١ 27 ͧͧ÷١Ǩ The Champions ա 34% The Risers 39% The Starters о The Champions ͡٧ҡ The Starters ֧ 3.6 ҷʺѭ 㹡úԡ١ е᷹ͧͧ The Champions ջԷԼҡҵ᷹ The Starters ֧ 2.3
¡طӤѭͧ The Champions ÷ͧù դ٧ 㹡õͺѺ Ҷ֧ءͧâͧ١ҧѹǧ йȴҹʺóͧ١ 觶ººѺ The Starters ǹ The Champions դǴ㹡õͺѺʹáͧ١ҡҶ֧ 1.3 ͡ҡѧաԡẺ one touch ١Ҷ֧ 9 §ҹҾԴѭӹ¡ 1% ػ The Champions ͺ⨷ ç ѹ١ҡǹӤѭ͡١ աط㹡÷ ҧʺó㹡úԡâͧ١
ҡػ㹼šǨҧԧҹ ҷءͧèöһѺ зӤ лѨغѹ 駪ͧҧáѺ١ҡҡ ͧâͧ餹鹡մӡѴ С÷Ӥ㨡ѺФ֡ͧ١ҹ鹡ҡԹҷн֡龹ѡҹءѺ Zendesk Ӵҹ Omnichannel solution 繶֧ѭҹ֧աþѲ Zendesk Support Suite ͿЪ¹ӷҧҤáԨкԡöèѴûʺóշشѺ١ ҹʴẺ١ٹҧ 㹡١ҧͺ㹷ءͧҧẺ omnichannel öáѺ١¢Ūش Скǹ÷ӧҹѹ㹷ءͧҧ ᪷ Ѿ ;Ѻ觢ͤҧ Facebook, WhatsApp, Twitter, Instagram Line Official Account
ͧ٪蹹 ͺʺóʹѺʹع١ҷշش Zendesk Ϳͷҹ ͡Ѻ١㹷ءͧҧ Ѻҹдǡ Ѻ¡ Դ 鷴ͧѹҧ
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